How do I set up SMS text messaging on my phone?
SMS messaging usually works without any additional setup of the phone.
In rare cases when there are issues sending or receiving text messages, please look at the following:
Problem with Sending SMS:
SMSC number should be set as follows:
1. For Standard and Plus OneSimCard SIM: +3725099000 for all countries except:
a. China: +85290296747
2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041
Special instructions for Apple Phones:
With Apple iPhones to check SMSC:
From the phone dialer Dial *#5005*7672#
You will see the SMSC set currently on the phone.
To change the SMSC on Iphone dial:
Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.
Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#
If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu
Problem with Receiving SMS:
Do you offer an eSIM option for iPhones, Androids or Tablets?
Yes. The OneSimCard eSIM option is available for use with iOS and Android phones, smart watches and even Windows tablets.
eSIM is not a physical SIM, but rather a program that can be downloaded to eSIM compatible phones and device.
The list of supported devices includes:
iOS:
Apple iPad models with an eSIM:
Learn more about eSIM compatibility on the eSIM page.
Note: iPhonesmanufactured for the Chinese Market have 2 physical SIM card slots and are not eSIM capable. Pixel 3a can't use eSIM if the phone was purchased in Japan, or if bought with Verizon or Charter service.Is it free for someone to call my OneSimCard number using Viber?
Through a unique partnership with Viber, your primary OneSimCard number (+372) can be called free of charge for any Viber user! (requires activation and special dialing instructions, see below)
HOW: When this feature is activated, Viber users can call OneSimCard numbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the OneSimCard phone number after 372. For example, a OneSimCard user with the phone number +37212345678 should be called by dialing +37280012345678.
TO ACTIVATE: Log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to where it says "Incoming Viber Calls" and click Enable to activate this option.
COST: The call is free for the Viber user. The cost of receiving the Viber call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.
PLEASE NOTE:
PLEASE NOTE: Viber is not available for the DataMax or DataMax eSIM
What should I do if my OneSimCard phone or SIM card is lost or stolen?
If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.
To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM. However, the existing data package can’t be transferred to the new SIM card.
Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.
I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?
1. Locate OneSimCard Menu.
On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?
How to activate compatibility mode:
1. Locate and Open "OneSimCard" Menu. ( It could be displayed as STK Menu)
2. Select "Settings"
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.
How do I make a call using OneSimCard global cell phone service?
To make a call:
With Europe & More, Univesal and eSIM World that do not use the callback to make a call, you will just get connected.
With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIMs:
After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.
If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.
For DataMax, and DataMax eSIM cards, you can place calls using our low cost OneSIM VoIP service. OneSim VoIP costs much less than traditional voice roaming.
Can I use a OneSimCard phone to send an SMS message?
Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is $0.15 - $1.50 depending on the country.
SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN using Europe & More sim or the Expedition SIM, the main number of the SIM that starts with 372 will be displayed on the text receiver phone. With the Universal SIM, you can select what caller ID will be shown on the SMS receiving party phone.
You can also send SMS messages from OneSim VOIP app at much lower rates.
You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to [email protected], where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.
Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.
These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.
What is the cost to make calls from a OneSimCard phone to another OneSimCard phone?
It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.
Example: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.
Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.
PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate.
Another great benefit of using OneSim VoIP: To call using the 1SIM VoIP App to another user on the 1SIM VoIP App, this call is free, so long as you are calling the PEN associated with their 1SIM VoIP App.
How much does it cost someone in the US or Canada to call to my OneSimCard cell phone?
For Universal, Expedition, and eSIM World SIM cards, many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.
Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:
You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.
If you would prefer for the caller to pay for calls made, we recommend they buy Peanuts Prepaid. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.
For DataMax and DataMax eSIM, if you chose to use SIM VOIP app, your friends and family will call the PEN number you are assigned, so in most cases, there will be no tariff for them to call you, and the cost to receive the call is only $0.01/Minute.
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